Shipping & ReturnPolicy

Vistuba's Delivery and Refund Guidelines

At Vistuba Global Ltd., we strive to provide an exceptional shopping experience. Our Shipping & Return Policy outlines important information regarding the delivery and return of our products.

Processing Time

Orders are processed within 1-2 business days. During peak periods, processing times may be longer. We will notify you via email if there is an unexpected delay.
Domestic Shipping (within [Your Country])
We offer the following shipping options for domestic orders:
Standard Shipping: [Shipping rate] | Estimated delivery time: [e.g., 3-5 business days]
Express Shipping: [Shipping rate] | Estimated delivery time: [e.g., 1-2 business days]

International Shipping

We ship our products worldwide. International shipping rates and delivery times vary depending on the destination country. Customs fees, taxes, and duties are the responsibility of the customer and are not included in the shipping charges.
International Standard Shipping: [Shipping rate] | Estimated delivery time: [e.g., 7-14 business days]
International Express Shipping: [Shipping rate] | Estimated delivery time: [e.g., 3-7 business days]

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier's website.

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with an item, you can return it within [e.g., 30 days] of delivery for a refund or exchange, subject to the following conditions:
Items must be in their original, unworn condition with all tags attached.
Items must be returned in their original packaging.
[If applicable] Sale items, intimates, and swimwear may not be eligible for return.

How to Return or Exchange an Item

Contact our customer support team at [your email address] with your order number and a brief description of the issue.
Our customer support team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
Pack the item securely in its original packaging and include a copy of the RMA number.
Ship the package to the return address provided by our customer support team. We recommend using a trackable shipping method, as we are not responsible for lost or damaged return packages.
Once we receive and inspect the returned item, we will process your refund or exchange. Please allow [e.g., 5-7 business days] for the refund to be credited to your original payment method or for the exchanged item to be shipped.

Your Rights and Choices

Customers are responsible for the cost of return shipping, unless the return is due to a product defect or an error on our part. In such cases, we will provide a prepaid shipping label for the return.